notepad on a desk with Goals 2021 written on it - list of ways operations management software can help be more proactive in 2021

3 Ways Operations Management Software Can Help You Be More Proactive in 2021

The working world in 2020 was one that changed dramatically, constantly, and brought some business to a screeching halt. Many organizations had to become more agile than ever before and alter almost all aspects of their day to day working environment in order to adjust to the new global norm. Many of these organizational changes involved the adoption or investment in new technology. Logistics and operations managers had to deal with uncertain supply chains and employees now using new procedures and needing extra communication and additional workplace protections. 

For most businesses in 2020—and people for that matter—it was a year of reacting to unforeseen problems. It was a year of constant change that made it extremely difficult for many businesses to properly plan for the future. The adoption of new tools and especially workplace operations management software is one key step companies can take to have better foresight and be more proactive in 2021. Here’s how:

Time Management and Scheduling

Over the course of the pandemic companies all over the world had constant uncertainty about who could or should be at work, who may need emergency time off, and dealing with many employees who were uncomfortable about new workplace regulations. Your workforce is the most important part of any business. With new COVID-19 employee screening apps that connect to operations management software, companies can have detailed accounts of not only who is checking into work safely but what work is getting completed and what is lagging behind.

This visibility can give managers a better look at what staffing they will need on a day to day or week to week basis and properly plan ahead. This visibility is also a huge help with customer service and other client requests as active logs in the system can inform all parties how things are progressing and give estimated times of completion.

Mobile, Cloud-Based, Accessible Technology

In 2020, in-person communication ground to a halt, especially in business. This meant that any work that used to be done on paper and passed around an office was now obsolete. Tasks once done at a workstation desktop were now being done from laptops at home. These factors meant that mobile and cloud-based technology became more valuable and allowed for access across all parties in real-time. It is now a strategic advantage for businesses to have a single solution with real-time visibility into all levels of the organization.

Operations management software that allows for this capability is vital to having accurate and timely information to make clear and decisive data-based decisions. You can’t be proactive without having a view of what is ahead of you. Using tools that give all employees and supervisors the info they need, when they need it, can help you always stay one step ahead

In order to be proactive all processes and data have to be documented and easily accessible—you don’t know what you don’t know. Cloud-based and live data-based tools are the way to achieve this so you are always in the know.


Depending on your industry your operations can involve a range of things, whether it be field technicians doing maintenance or a factory of machines working in unison, everything is connected. If one part of the puzzle is missing, it can throw off your entire workflow, causing many unnecessary and unexpected issues. 

Operations management software helps to give a complete view of your operations based on the inputs of people or assets throughout your entire organization, all at once. When you invest in operations technology it involves documenting all your processes, meaning that everyone involved knows exactly what is expected of them and how they fit into the larger picture.

This holistic view can give managers or business leaders the information to spot bottlenecks, see where efficiency is needed, and where performance is exceeding expectations. These insights can only be drawn through visualizing the true interconnectivity of a workplace and is vital to strong goal setting and future strategy. 

While there are still many unknowns entering the new year, reflecting on all the lessons learned in 2020 can help many organizations become stronger and more future-focused. Adding to your operations technology toolkit is just one of many ways your organization can become more proactive and reach higher goals in 2021.

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