MESH offers a flexible, integrated approach to managing work orders for government and municipal organizations. Streamline processes, cut costs, and unite departments for shared success.
Bridge the gap between incoming service requests and new work orders to streamline resolution of your citizens’ concerns. Forward a service request to one or more departments to create as many work orders as you need. Or create stand-alone work orders from scratch to track any other work to be done. Take control of your organization’s division of labour with our new Mobile Work Orders & Service Requests module.
Cost Savings and Strategic Budgeting
Cut back on operational costs without compromising service quality through better visibility and control of your workflows.
Staff Collaboration & Reduced Administrative Errors
Bridge the communication gaps between departments. Manage and forward service requests efficiently, fostering a culture of aligned, confident decision-making and collaborative communication.
Future-Ready Operational Excellence
Easily track labour time so you always know where work is being completed and the costs associated with it. Leverage this data to forecast future budgeting and resource requirements.
Handle Increasing Workloads
Unify your teams through our work order management software. With MESH, our team is committed to building scalable solutions that connect service requests and work orders across your entire organization, managed from one location.
Our work order management software streamlines workflows while simplifying compliance documentation and facilitates knowledge sharing across departments. MESH ensures comprehensive adoption and is user-friendly for all, from the tech-savvy to the novice. With its versatility at a competitive price, it consolidates your software needs, optimizing your work order operations.
Our MESH software connects citizen concerns directly to actionable work orders, ensuring swift and organized responses. You can forward a service request to one or more departments, create as many work orders as needed, or create stand-alone work orders to track other tasks.
Our work order management software allows you to link multiple service requests to one parent service request. This feature helps in organizing and managing related requests efficiently.
Absolutely. You can create service requests and either immediately forward them to departments or hold them back. Additionally, existing service requests can be forwarded to one or more departments, and there's also an option to ‘unsend' or retract a sent request.
You can create work orders without immediately assigning them to workers or giving them directly. Our system also allows the retraction of assigned work orders and the linking of new work orders to previous ones. We've added an update to select between “First to Complete” or “All to Complete” work order types.
Once a work order is completed, its status changes to “Complete” or “Pending Approval.” if the approval process is turned on. If the work order type is “First to Complete,” it's marked complete when one worker finishes it. For “All to Complete” work orders, completion occurs when all assigned workers finish the task.
Our software allows supervisors to add and update equipment to select from when creating work orders and allocating resources. This feature is vital for efficient equipment management and maintenance.
Email notifications are sent based on various actions. For instance, departments receive emails when assigned new or existing service requests. Workers get notified when assigned to new or updated work orders. Email notifications ensure everyone is informed and up-to-date.
The public-facing form allows community members to report issues or service requests. Once submitted, our system processes the request, allowing the client to convert it into a work order and assign it for completion.
Yes! You can hide fields you don’t want to see, make fields required to ensure data is always captured, and create custom fields for your department to collect additional information that’s important to you.
For the assets you have now and the ones you’ll build tomorrow, MESH supplies you with the latest government asset management solutions. Find out how we can build with you below.
